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Ferntree Gully Childcare Centre Policies

Ferntree Gully Childcare Centre is committed to providing a safe and nurturing environment for all children in our care. We have developed a range of policies to ensure the well-being and protection of children, families, and educators. Below is an overview of our key policies.

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Child Safety and Protection Policies

  • Child Protection Policy: Our centre is committed to protecting children from harm and ensuring their safety and well-being. We adhere to the National Model Code for Early Childhood Education and Care and the Education and Care Services National Law Act 2010.
  • Code of Conduct: Our educators are expected to maintain a professional and respectful relationship with children, families, and colleagues.
  • Child Safe Environment Policy: We maintain a child-safe environment by implementing various measures, including staff screening and training.

Fee Payment and Financial Policies

  • Payment of Fees Policy: We have a clear policy regarding fee payments, including payment methods, late payment procedures, and subsidy information.
  • CCS Account Policy: We provide guidance on how to manage Child Care Subsidy accounts and ensure compliance with relevant regulations.

Other Relevant Policies

Fees and Child Care Subsidy

Fees are payable fortnightly in advance. We use childcare EasyPay as our only form of payment. We support families in accessing the Child Care Subsidy (CCS) and our team can assist you in understanding how CCS applies to your family’s situation. Late pick-up fees apply after centre closing hours, and absences are still charged.Health and Well-being Policies

  • Illness and Exclusion Policy: To maintain a healthy environment, we follow strict exclusion guidelines for contagious conditions. Children who are unwell must stay home until fully recovered or cleared to return based on health authority advice.
  • Allergy and Anaphylaxis Management: We are a nut-free centre and follow allergy-safe practices. If your child has an allergy or medical condition, a detailed medical management plan must be provided and kept up to date.
  • Health & Allergy Management, Record Keeping & Incident Reporting: At Ferntree Gully Childcare Centre, we prioritize the health and well-being of all children in our care. We take the health and safety of children with allergies very seriously and maintain accurate and confidential records for each child. In the event of an incident or accident, our staff are trained to respond promptly and appropriately.

Additional Policies

  • Behaviour Guidance Policy: We foster a respectful, inclusive, and emotionally safe space for all children. Our behaviour guidance is positive, consistent, and age-appropriate.
  • Emergency and Evacuation Procedures: We conduct regular emergency drills to ensure staff and children are prepared for fire, lockdown, or evacuation events. All staff are trained in first aid, CPR, asthma, and anaphylaxis.
  • Sun Safety and Outdoor Play: In line with SunSmart guidelines, all children must wear a hat and sunscreen during outdoor play when the UV index is above 3. We schedule outdoor activities during safe UV periods and provide shaded play areas to protect children from overexposure.

Confidentiality and Complaints

  • Privacy and Confidentiality Policy: We are committed to protecting the privacy and confidentiality of all personal and sensitive information.
  • Dealing with Complaints Policy: We have a process in place for handling complaints and concerns from families, staff, and visitors.
  • Social Media Policy: We have guidelines for the use of social media to ensure that it is used responsibly and in accordance with our centre's values and policies

Frequently Asked Questions

Can I request a copy of your policies?

Yes, all families are welcome to request a copy of any of our centre’s policies. Just speak to the management team or contact the office, and we’ll be happy to provide the information you need.

We regularly review all policies to ensure they remain compliant with the latest legislation, child safety standards, and industry best practices. Updates are made as needed and communicated to families.

When policies are updated, we notify families via our parent communication app and via email.

Our emergency and evacuation policies are designed to keep everyone safe. Educatorsconduct regular drills and follow detailed procedures to respond quickly and calmly in any situation.

We work closely with families to develop personalised health and allergy management plans. All educators are trained in anaphylaxis and asthma management, and we follow strict procedures for food safety and medication.

For more information on our policies or to request a copy of a specific policy, please contact us directly